Cancellation & Refund Policy

Revised On: August 20th, 2022

Who is responsible for cancelling my subscription?

You are. We have made cancelling your subscription really simple and at no point is The ESM responsible for cancelling your subscription. Your subscription will always auto renew unless you decide to cancel, once you cancel your subscription you will no longer be charged and your subscription will no longer renew.

How do I cancel my subscription?

We don’t accept cancellation via phone or email. All accounts must be cancelled through the users ESM dashboard. To do this you will need to login and click your image in the upper right, a dropdown will appear, click the billing option. From here you can click the Cancel Subscription. Or click here. Once your subscription has been cancelled your account will resume until the remainder of your already paid subscription expires, at which point your subscription will cancel and you will no longer be charged.

Can I resume my subscription after cancelling?

Yes, as long as you’re still in your grace period. Meaning, if you cancelled your subscription on the 15th, you have 15 days left in your grace period till your subscription ends. You can resume your subscription in this grace period. Once the grace period passes you will need to create a new subscription.

When I cancel my subscription does my account get deleted?

When your subscription is cancelled your account will remain unless it becomes inactive. Inactive means you haven’t logged on in 90 days, at this point your account will be considered abandoned and will be deleted.

Can I get a refund?

Refund must be requested 7 days prior to the subscription date activates. We always send out a subscription renewal notification 7 days prior to you being charged which gives you plenty of time to submit a refund request if need be.